General Terms and Conditions

Thank you for visiting our website. This website with URL address www.spotless4u.com.au  is owned and operated by SPOTLESS4U CLEANING SERVICES ABN 73 623 744 276. SPOTLESS4U CLEANING SERVICES  (“SPOTLESS4U”) operates a website and associated administrative services (together the “Platform”) through which customers (“Users”) can book a Business for the provision of household and commercial services such as regular house cleaning, spring/ one’s of cleaning, end of lease cleaning, window cleaning, carpet cleaning, high pressure cleaning, gutter cleaning etc. services (“Services”), by submitting a booking request. SPOTLESS4U then matches the most suitable Business from its database of Businesses to the booking request.  A Business is an independent service provider in the business of providing the Services . These terms and conditions form a contract between SPOTLESS4U and the Users for the use of the Platform (“Terms”). The User enters into two contractual relationships. The first contract being with SPOTLESS4U, governing the access to and use of the Platform in accordance with the Terms. The second contract is between the User and a Business for the provision of the Services and with SPOTLESS4U as a technology provider in respect of the Services (“Services Agreement”) as set out here as amended from time to time. By accessing and/or using the Platform, you acknowledge that you have read, understood and agree to be bound by these Terms. AND THE PARTIES HEREBY AGREE:

1. DEFINITIONS AND INTERPRETATION
2. In these Terms (including the recitals), unless the context otherwise requires:
3. “Booking” means the booking made by you for the provision of Services;
4. “Booking System”means SPOTLESS4U’ systems which enable you to make a Booking;
5. “Service Fee”means the fee, as advised by SPOTLESS4U from time to time, (inclusive of goods and service tax, if applicable) for the Services;
6. “Intellectual Property Rights”means all present and future rights anywhere in the world in relation to copyright, trademarks, designs, patents or other proprietary rights, or any rights to registration of such rights whether existing before or after your access to the Platform;
7. “Platform Content”means all material, content and information made available on the Platform including but not limited to written text, graphics, images, photographs, logos, trademarks, audio material, video material and any other forms of expression;
8. “You”, “your”< means you as the user of the Platform.

1. In these Terms, unless the context otherwise requires:
2. headings are for convenience only and do not affect its interpretation or construction;
3. the singular includes the plural and vice versa;
4. references to recitals, clauses, subclauses, paragraphs, annexures or schedules are references to recitals, clauses, subclauses, paragraphs, annexures and schedules of or to these Terms;
5. words importing a gender include other genders;
6. the word “person” means a natural person and any association, body or entity whether incorporated or not;
7. where any word or phrase is defined, any other part of speech or other grammatical form of that word or phrase has a cognate meaning;
8. a reference to any statute, proclamation, rule, code, regulation or ordinance includes any amendment, consolidation, modification, re-enactment or reprint of it or any statute, proclamation, rule, code, regulation or ordinance replacing it;
9. all monetary amounts are in Australian currency;
10. a reference to time refers to Eastern Standard Time;
11. “includes” is not a word of limitation; no rule of construction applies to the disadvantage of a party because these Terms are prepared by (or on behalf of) that party
12. a reference to any thing is a reference to the whole and each part of it;
13. a reference to a group of persons is a reference to all of them collectively and to each of them individually; and
14. a reference to a document includes all amendments or supplements to, or replacements or novations of, that document.
15. TERMS AND CONDITIONS
16. Access to and use of this Platform is governed by these Terms.
17. SPOTLESS4U periodically reviews the Terms and reserves the right to change the Terms, without any notice to you, by updating this document. You should review this document, as available on the Platform, regularly as any changes to the Terms take immediate effect from the date of the publication on this document. Your continued use of the Platform after any such changes are made will be deemed to constitute your acceptance of those changes.
18. You acknowledge that any hyperlinks or other redirection tools taking you to other operated by third parties that appear on the Platform (“Third Party Sites”) are not controlled by SPOTLESS4U and do not form part of the Platform. You agree that you will not hold SPOTLESS4U liable or in any way accountable for anything that occurs on any Third Party Site.
19. ACCEPTANCE
20. By accessing or using the Platform you expressly agree to be bound by these Terms, and you agree that these Terms shall apply to all Services that you book via the Platform.
21. Notwithstanding clause 3.2, you may not accept the Terms or access the Platform if:
    1. you are not of legal age to form a binding contract with SPOTLESS4U; or
    2. you are a person barred from entering into contracts under legislation, in which case, you must immediately leave the Platform.
22. By accepting the Terms, you agree that this is clear and unequivocal proof that the Terms are not unconscionable, that there is no unfair bargaining power or position, that there is no duress, and that you have carefully read and understood the Terms.
23. If you do not understand any part of the Terms you should seek independent legal advice.
24. USER PROFILE
25. You will be required to register your personal information, including your name, address, phone number and payment details on the Platform in order to make a Booking (“User Profile”).
26. You confirm that you are at least 18 years of age and possess the legal authority to use the Booking System in accordance with these Terms. You also agree that all information supplied by you in using the Platform and the Booking System will be true and accurate at all times.
27. SPOTLESS4U may delete or block User Profiles at its own discretion. Blocked users are prohibited from setting up a new User Profile.
28. BOOKING SYSTEM
29. You may request a Booking via the Booking System. You will receive a Booking confirmation, a payment receipt and the Services Agreement that constitutes the contractual relationship between you, SPOTLESS4U as a technology provider and a Business as a service provider that you are deemed to have entered into for the provision of the Services.
30. SPOTLESS4U will then make your contact details, location, requested time and the scope of the Service available to its Business network. An available Business will then confirm its acceptance of the Booking.
31. You are able to request a preferred Business. SPOTLESS4U will take your preference into account when facilitating the Service, however a specific Business cannot be guaranteed and will depend on the Business’s availability.
32. When a Booking is confirmed by a Business, SPOTLESS4U will notify you.
33. If the requested Business cannot fulfil your Booking, SPOTLESS4U will arrange an alternative Business for the requested Booking time.
34. If the requested Booking cannot be facilitated, SPOTLESS4U will arrange an alternative time for the Service with you and a Business.
35. You are not permitted to engage the Services of a Business other than through the Booking System on the Platform.
36. The Booking System is provided on the Platform to enable you to make legitimate Bookings and to make payments for those Bookings, and for no other purposes.
37. Any speculative, false or fraudulent Booking is prohibited. You agree that the Booking System will only be used to make legitimate Bookings for you or another person for whom you are legally authorised to act. You acknowledge that abuse of the Booking System may result in you being denied access to the Booking System.
38. SPOTLESS4U has the right at any time to add, change or withdraw functions available on the Platform at its own discretion.
39. PRICES AND ESTIMATES
40. You acknowledge and agree that the price quoted for your Booking is an estimate only (“Estimate”), and the actual price charged may vary depending on the type and scope of work/services needed.
41. After the Business has arrived at your home/premises, the Business will further assess the problem or work to be performed.  If the Business determines that the work required is greater than what was initially contemplated, the Business will advise you and generate a new estimate reflecting the increase in scope of the Services.  If you approve the revised estimate, the Business will complete the work.  If you do not approve, the Business will take reasonable efforts to complete some or all of the work specified on the original Estimate, the pricing for which you had previously agreed to, or, if the Business is unable to do so, the Booking shall be deemed cancelled.
42. Property type & condition
43. Our quote is based on a property in standard condition. Additional costs may apply if the property is found to be in poor condition or requires cleaning beyond our standard packages.
44. For Furnished Property: If there’s furniture or boxes in the property during carry-out cleaning and carpet steam cleaning, we won’t move or touch them unless the client is there to do so. We’ll clean around the furniture and boxes.
45. We recommend booking those cleaning after all furniture and belongings have been taken out of the property.
46. PAYMENT
47. At the time of making a Booking, your payment details will be transferred to SPOTLESS4U’s secure payment gateway and SPOTLESS4U will take payment for the Booking.  In relation to a recurring Booking, SPOTLESS4U will take payment for your first scheduled Service at the time of making the Booking, and subsequent services will be charged in accordance with subclause 2 below.
48. If you have made a recurring Booking, your payment for subsequent services will be pre-authorised up to 72 hours prior to commencement of each scheduled Service, and SPOTLESS4U will take payment on the day of each scheduled Service. You must ensure that sufficient funds are available for debit at that time. Fees and charges relating to insufficient funds at time of debit may be passed onto you.
49. If SPOTLESS4U is unable to successfully obtain a pre-authorisation for any scheduled Service at any time within 24-hours of the scheduled commencement, SPOTLESS4U reserves the right to cancel your Booking immediately upon written notice (email or SMS to suffice) and no Service will be provided to you.
50. On receipt of the Service Fee, SPOTLESS4U will hold the Service Fee on behalf of the Business until such time as it accounts to the Business, pays a refund to you (if you are entitled to a refund) or credits payment of our fees and charges. No interest will be payable by SPOTLESS4U to you or the Business on amounts held by SPOTLESS4U.
51. SPOTLESS4U will issue you with a receipt for your payment of the Service Fee. You may request for a Tax Invoice and SPOTLESS4U will provide you with a Tax Invoice for the Services rendered by the Business within a reasonable time of your request.
52. If the User is entitled to a refund in accordance with the Services Agreement, SPOTLESS4U will process the refund as soon as practicable after the right to the refund arises.
53. RESCHEDULING AND CANCELLATIONS
54. You can cancel or reschedule a Booking free of charge, up to 72 hours before the Service is scheduled to begin.
55. If you cancel or reschedule a Booking, up to 48 hours before the Service is scheduled to begin, you will have to pay cancellation costs equivalent 50% to the value of the total booking fee.
56. If you cancel or reschedule a Booking, up to 24 hours before the Service is scheduled to begin, you will have to pay cancellation costs equivalent 75% to the value of the total booking fee.
57. If you cancel or reschedule a Booking, up to 12 hours before the Service is scheduled to begin, you will have to pay cancellation costs equivalent 100% to the value of the total booking fee.
58. You cannot reschedule, extend or cancel a Booking during the performance of the Services.
59. The Services Agreement shall expire once the Services under the Booking have been performed.
60. If the Business is unable to fulfil a confirmed Booking (in full or part), SPOTLESS4U will attempt to find you a replacement Business. If we cannot find you an alternative Business, we will reschedule your Booking to a new time which suits you. If we cannot find a suitable time for you, you may cancel the Booking at no charge.
61. SERVICES
62. SPOTLESS4U operates the Platform through which you may arrange and book the provision of the Services by a Business under the Service Agreement and SPOTLESS4U provides you with the platform to purchase these Services.
63. You acknowledge that SPOTLESS4U does not provide the Services to you in any circumstances and the Businesses are not employed or subcontracted by SPOTLESS4U or any of its affiliates.
64. SPOTLESS4U is not an agent or broker for you. You enter into any transaction, including any Services Agreement with a Business, entirely at your own risk.
65. SPOTLESS4U monitors the Services offered by a Business. However, SPOTLESS4U does not guarantee or make any representation as to the safety, quality, condition or description of any products used or Services provided by Business. Any issues regarding safety, quality, condition or description should be notified to SPOTLESS4U, who will then pass the issue onto the Business designated to your Booking. You should refer to the terms and conditions of your Services Agreement for further information.
66. All bookings are subject to Business availability.
67. CONTACT & BUSINESS HOUR
68. Email: [email protected]
69. Phone: 1300-776-130 or 0404-040-451
70. At Spotless4u Cleaning Services, we are at your service from Monday to Saturday, between 8 AM and 6 PM. We’re dedicated to providing a spotless experience during our business hours.
71. We’re closed on Sundays and Public Holidays, but our cleaning services generally continue during those times. If your cleaner is on leave, we will contact you before your service to arrange an alternative date.
72. TERMINATION
73. SPOTLESS4U may at its discretion terminate your use of, or access to, the Platform at any time. If this happens we may notify you by email. If your use of the Platform is terminated:
    1. you are no longer authorised to access the Platform or use any other SPOTLESS4U services with the email address you used to register with the Platform or any other email address you possess;
    2. you will continue to be subject to and bound by all restrictions imposed on you by the Terms; and
    3. all licences granted by you and all disclaimers by SPOTLESS4U and limitations of SPOTLESS4U’s liability set out in the Terms or elsewhere on the Platform will survive termination.
74. You may terminate this agreement by emailing SPOTLESS4U at [email protected] SPOTLESS4U will disable your User Profile within fourteen (14) days of receipt of the email requesting termination of your User Profile.
75. SPOTLESS4U reserves the right to deduct any outstanding fees and charges owing to SPOTLESS4U and/or the Business on your User Profile prior to disabling it.
76. BREAKAGES AND LOSS POLICY
77. Our cleaning professionals always take extra care when servicing your homes. If anything breaks or goes missing during our service, let us know within 48 hours by email or phone, with a photo , with the proof that this happened during our services or by our cleaner and damage estimate.We’ll do our best to fix or replace it.
78. Spotless4u may hire professionals for repairs and handle payment directly with them.
79. Spotless4u is not responsible for breakage due to normal wear and tear, age-related deterioration, or damage due to improper assembly, construction, or mounting of an item. Kindly notify us immediately if any items in your home need this type of attention.
80. DISPUTE RESOLUTION POLICY
81. Most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at [email protected] . You agree to make the circumstances of any dispute known by notice in writing to this email address before taking any other action.
82. In the unlikely event that SPOTLESS4U is unable to resolve a complaint you may have (or if SPOTLESS4U has not been able to resolve a dispute it has with you after attempting to do so), you agree to resolve any claim, cause of action or disputes you have with SPOTLESS4U arising out of or in relation to these terms and conditions exclusively in the courts exercising jurisdiction in Australia and you agree to submit to the personal jurisdiction of such courts for the purpose of litigating all such claims.
83. SPOTLESS4U welcomes any feedback, comments and complaints you may have in respect of the Services and the Businesses, however, you acknowledge the Business is the sole provider of the Services.
84. SECURITY OF PAYMENT
85. SPOTLESS4U has taken all practical steps from both a technical and systems perspective to ensure that all of your information is well protected. A secure payment gateway is used to process all transactions and credit card details.
86. SPOTLESS4U does not give any warranty or make any representation regarding the strength or effectiveness of the secure payment gateway and is not responsible for events arising from unauthorised access to your information.
87. CLEANING SAFETY
88. For safety reasons, our cleaners don’t move heavy items or handle high reach areas (over a 3-step ladder).
89. If you want us to clean behind large appliances or furniture, please move them before we arrive.
90. PRIVACY
91. In this clause Personal Information means information or an opinion (including information or an opinion forming part of a database) whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can reasonably ascertained, from the information or opinion.
92. SPOTLESS4U collects and stores Personal Information you enter into the User Profile. Personal Information collected by SPOTLESS4U will be maintained in accordance with our Privacy Policy available at
93. spotless4u.com.au/ /privacy
94. You agree that SPOTLESS4U will disclose your Personal Information, including your name and address to the Business in order for the Business to carry out the Services.
95. Both parties must abide by all relevant Australian Privacy Principles set out in the Privacy Act 1998 in their collection, use, disclosure and storage of Personal Information.
96. PARKING
97. We need a nearby parking spot close to your front door for seamless cleaning.
98. If our cleaners need to use paid parking, we’ll seek your approval beforehand and include the cost in your final invoice.
99. ACCESSIBILITY
100. Ensure the cleaner has full access to your home, including running water and electricity and the ability to complete the job without any interruptions from other service providers.
101. Monitor pets or minors to prevent any disturbances during cleaning.
102. A $30 fee may apply if the cleaning professional arrives and cannot complete the service due to interruptions, covering their expenses for lost travel time and fuel.
103. INTELLECTUAL PROPERTY
104. The Platform Content is protected by copyright and SPOTLESS4U reserves all Intellectual Property Rights which may subsist in the Platform Content and/or the Platform.
105. By accepting the Terms, you are granted a non-exclusive licence to:
     1. view the SPOTLESS4U website and mobile applications;
     2. print pages from the SPOTLESS4U website or mobile application in its original form; and
     3. download any material from the SPOTLESS4U website or mobile applications for caching purposes only.
106. You must not, without SPOTLESS4U’s prior written consent which may be withheld at its absolute discretion:
     1. copy, republish, reproduce, duplicate or extract Platform Content;
     2. redistribute, sell, rent or licence any Platform Content; or
     3. edit, modify or vary the Platform Content.
107. WALL / CEILING CLEANING
108. We usually handle light wall marks and dirt. However, if a full wall wash is needed (only for end-of-lease cleaning), there will be an additional charge.
109. This is not part of our Regular or Spring Cleaning services and will add an extra fee if requested.
110. We do not include the cleaning of smoke marks on walls/ceilings in our end-of-lease and spring cleaning quotes. Ceiling cleaning is available at an extra cost.
111. ACCEPTABLE USE
112. You must not use, or cause this Platform to be used, in any way which:
     1. breaches any of these Terms
     2. infringes SPOTLESS4U’s or any third party’s Intellectual Property Rights;
     3. is fraudulent, illegal or unlawful; or
     4. causes impairment of the availability or accessibility of the Platform.
113. You must not use, or cause this Platform to be used, as a medium which stores, hosts, transmits sends or distributes any material which consists of:
     1. spyware;
     2. computer viruses;
     3. Trojans;
     4. worms;
     5. keystroke loggers; or
     6. any other malicious computer software.
114. CAMPAIGNS, PROMOTIONS AND CONTESTS
115. Some of our campaigns, promotions or contests may have additional rules you need to accept if you want to join them. These rules will be specific to each campaign, promotion or contest. “If there’s any conflict between those terms and these Terms, the specific terms and conditions will take priority.
116. OTHER TERMS
117. All cleaning products and equipment are included for your convenience.
118. The quotation doesn’t cover any additional extras unless you specify them when requesting the quote.
119. We’ll dust the ceiling fans and light fittings as part of the quote, but for downlights or any fixed fittings that can’t be easily removed, we won’t be able to clean them unless the client takes them down.
120. If we need to use heavy equipment or do carpet steam cleaning on floors above the ground level without a lift, there might be an extra fee for handling and lifting.
121. For single-story properties, we reach heights accessible with a 3-step ladder. If you require more, please let us know.
122. If your invoice is overdue, there might be a late fee applied weekly.
123. INDEMNITY AND LIABILITY
124. General indemnity:You agree to indemnify SPOTLESS4U, on demand, against any claim, action, damage, loss, liability, cost, charge, expense or payment which SPOTLESS4U may pay, suffer, incur or are liable for, in relation to any act you do or cause to be done, in breach of these Terms.
125. General limitation of liability:We will not be liable to you in contract, tort or equity in relation to any direct, indirect or consequential loss you incur in relation to the contents or use of or reliance on Platform Content or otherwise in connection with the Platform.
126. Services Liability:To the full extent permitted by law, SPOTLESS4U will not be responsible and will be excluded from all liability, for any loss or damage whatsoever (including personal injury, loss of life and damage to property) that you or another person may suffer in connection with a Business or the offer or supply of (or default in supplying) the Services.
127. Information Accuracy:You acknowledge and agree that some of the Platform Content may be provided by way of blogs or comments made by other users of the Platform, and that SPOTLESS4U does not accept any responsibility or make any representation for the accuracy of such information or your reliance on the same. The Platform Content is provided to you as general information only and is not intended to substitute or replace the advice of a duly qualified professional (where applicable).
128. Acceptance:By using this Platform, you agree and accept that the indemnity and limitations of liability provided in this clause 16 are reasonable.
129. WARRANTIES AND REPRESENTATIONS
130. The use of this Platform is at your own risk. The Platform Content and everything from the Platform is provided to you on an “as is” and “as available” basis without warranty or representation of any kind.
131. None of SPOTLESS4U’s affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors make any express or implied representation or warranty about the Platform Content or Platform
132. GENERAL PROVISIONS
133. Any provision of, or the application of any provision of these Terms which is prohibited in any jurisdiction is, in that jurisdiction, ineffective only to the extent of that prohibition.
134. Any provision of, or the application of any provision of these Terms which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.
135. If a clause is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other provisions in these Terms.

These Terms shall be governed by and construed in accordance with the law for the time being applicable to Australia and you agree to submit to the non-exclusive jurisdiction of the Courts of Australia.