1300 776 130

0404 040 451
[email protected]

Mon - Sat: 8:00 - 18:00

Servicing in Canberra, Queanbeyan, NSW & Adelaide.

Frequently Asked Questions (FAQ)

General Questions

Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Cleaning Questions

Spotless4u Cleaning Service prioritizes your safety and convenience by offering a cashless payment system. To ensure a seamless experience, we provide multiple online payment options, including Visa, Mastercard, and Paypal. Our payment process involves two steps: an initial payment of 50% at the time of booking to secure your reservation, followed by the remaining 50% after the completion of the cleaning service. By adopting this approach, we strive to offer you a secure and hassle-free payment experience.

Cleaning Services are priced on a per hour basis, with a minimum 2-hour booking period. You can enhance your clean by adding “extras” such as fridge or oven cleaning. Book a weekly or fortnightly schedule to save with discounted rates.

Scheduling Questions

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

A standard cleaning service covers the basic tasks that are necessary to keep your home or office tidy and sanitary. These tasks include dusting, vacuuming, mopping, wiping surfaces, emptying trash bins, and sanitizing bathrooms. A standard cleaning service does not include deep cleaning, laundry, dishes, or organizing clutter.

Yes, we provide the supplies for our cleaning services. However, if you prefer to use your own supply products, we are happy to accommodate your request. Please let us know in advance if you have any specific preferences or requirements for the supplies.
dashboard.Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.

The number of cleaners we send depends on the size and condition of the property. Usually, we send one or two cleaners, but we can send more if necessary.

At our cleaning company, we take your safety and satisfaction seriously. That’s why we screen all our cleaners before hiring them. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us. You can trust our cleaners to provide you high quality service.